There are many things that challenge a restaurant owner. We wanted to take some time to narrow it down to what we feel the top Challenges (or as we like to call, Opportunities) are in the restaurant industry as we see it. Each of these could be their own “Super Read more…
You’re a Role Model…It’s part of the Job Think back to your first job. Whether you were a dishwasher, line cook, busser or host, the manager who brought you on board is most likely who you looked to for daily approval. Many times, if they lived up to the task, Read more…
IN the Trenches: Listener question Angela from Ingonish is a Canadian rural community in northeastern Victoria County, Nova Scotia This is my understanding of the two questions. How to know when to delegate? The things that are not important. Delegate it! Things that you hate doing. Delegate it! Read more…
A key requirement to managing your Digital Assets is to have a comprehensive list of all your assets, where they are located and who has access. Unlike your physical assets, it is not that easy to find your online account information. Without the proper authorization, it can take weeks to Read more…
Everyone who has worked in the Restaurant industry knows the common goals. Sometimes they seem very attainable and sometimes they feel like pipe dreams. Sales Goals: Top line Revenue, Catering, Delivery, Events, etc. Cost Goals: Food Cost, Labor Cost, Fixed Expenses Profit Goals: Net Profit % and $ Menu Goals: Read more…
The Anatomy of a Great Social Media Post Key parts of a good post: A “hook” first sentence. Capture your audience’s attention with a fact, a question, or a “did you know,” or something interesting to get them to consume the rest of the content. Call to action Digestible. People are Read more…
What? This is a plague in almost every, single restaurant Departments are naturally siloed Very much like a sibling rivalry Why? While ultimately interdependent, they are incredibly independent in their operations. By nature, there is a line drawn between departments The plight of misconceptions in a sales organization: FOH deals Read more…
1. Loyalty program If you don’t have a loyalty program, Start a Loyalty Program NOW!!!! Create a loyalty program and start signing customers up right away. It should allow customers to earn rewards points by shopping at your restaurants. You want a program that integrates with your POS data to Read more…
Top Restaurant Complaints and How to handle How to Handle Customer Complaints Being in the hospitality industry our hopes are that every day we delight guests and never have a complaint. However, we cannot make everyone happy and we also will have times that our staff our even ourselves will Read more…
We want to thank all of our listeners for their support in 2020. We had a great time doing the podcast last year and we put together a montage of some of our favorite clips. This year we have a ton of great episodes planned and even more interviews with Read more…