data codes through eyeglasses

Episode 105 How to build a restaurant customer database

As promised, here is the second installment with restaurant marketing savant, Matt Plapp!  Matt is the founder of America’s Best Restaurants and as we have previously stated, is a staunch supporter of all things independent restaurants.  A.B.R. is the acronym that serves as, and simplifies, Matt’s playbook – Attract, Build and Retain. In this episode, Read more…

mad formal executive man yelling at camera

Episode 97 How to Get Off On the Right Foot When Starting a Restaurant Management Job 

How to Get Off On the Right Foot When Starting a Restaurant Management Job  Learn expectations of you Orientation timeline Measurable objectives Keep your guns in their holsters Adopt a Switzerland mindset Understand, then act Do nothing but learn names Back stories Take a vested interest Build rapport Listen Everyone Read more…