Episode 153 of Restauranttopia Podcast: Increasing Efficiency with Mobile Communication Platforms

In this episode, we’re diving deep into a topic that’s revolutionizing the way we operate in the restaurant industry – mobile communication platforms.

What are Mobile Communication Platforms?

At their core, mobile communication platforms are dynamic tools designed to enhance real-time communication and collaboration using mobile devices. Think of apps and tools like:

  • 7Shifts
  • Sling by Toast
  • Push Operations
  • Restaurant365
  • Jolt
  • Harri
  • HotSchedules
  • Homebase
  • CrunchTime
  • MS Teams
  • One Note
  • Google Sheets

These platforms don’t just offer messaging capabilities. They bring to the table features like video conferencing, document sharing, and project management tools. And before you fret about group text messages blurring the line between work and personal life, remember that dedicated platforms keep work distinct from personal life, aiding the work/life balance.

Why Embrace Mobile Communication Platforms?

  1. Young Workforce Magnet: The numero uno benefit is how these platforms make your restaurant operations alluring to the younger workforce. Look at how Amazon has harnessed this model, building a more cohesive, responsive team.
  2. Augmented Communication & Collaboration: The essence of these platforms is to bring together team members, whether they’re in the kitchen, at a supplier’s office, or even at home.
  3. Boosted Productivity: Shorter response times mean faster decisions, which lead to streamlined operations and higher productivity levels.
  4. Precision is Key: The readily accessible information ensures minimal errors and miscommunication.

Implementing Mobile Communication Platforms: Steps to Success

  1. Identify Your Need Zones: Pinpoint the specific areas in your restaurant operations where these platforms can make a difference. Be it:
    • Scheduling
    • Onboarding/Training
    • Recipe Planning
    • Research
    • Marketing/Promotions
    • Resources
    • Communication with Mentors
  2. Equip Your Team: A tool is only as good as its user. Ensure that your team is trained and comfortable with the platform. Organize tutorials and Q&A sessions.
  3. Lay Down the Law: Set clear guidelines and expectations. This ensures that the platform is used professionally and responsibly.
  4. Keep an Eye & Lend an Ear: Monitor the platform usage, ensuring it’s being used effectively. Moreover, always be ready to provide support and address any queries or concerns.

The restaurant industry, like any other sector, needs to leverage modern communication tools to stay efficient and relevant. With the insights shared in this episode, we hope you’re better equipped to harness the power of mobile communication platforms.

Stay tuned to Restauranttopia for more insights, tips, and industry secrets! Don’t forget to subscribe, and here’s to running smarter, more efficient eateries!


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