The most successful operators we know are hyper-organized, are you?

Step by Step, Lists on Lists

Missing an appointment, overlooking a prep item or even forgetting about an important request off may seem like small things but can have a major impact on your people. 

While some things may not be at the top of your list, they could be #1 for someone you know and love. 

The perception of a missed obligation can be interpreted a number of ways, but it is almost always laden with disappointment in some form.  This is quite the contrary emotion we hope to inspire as hospitality professionals.  What’s more is that this disappointment comes back to you now because you would never hope to let this person down.  So, now you are both feeling lousy and you have no results to speak of.

You have to have your system.  You’re too busy not to, and just jotting things down on random pieces of scrap paper does not suffice here.  You have to take it to the next level. 

Certain technologies like Outlook, OneNote and a host of software can help with this…Hell, even the “notes” section in your phone will suffice.  At the end of the day, though, nothing beats good, old fashioned pen and paper.  There is just something about actually writing things down that etches them into the annals of your brain. 

Lists I LOVE in the business:

  • Prep Lists
  • Order Guides
  • Line Walk Through Lists
  • Deep Cleaning Schedules

Pro Tips: 

  • I always say, “email me” – if it is important to them, they will drop me a line.  When I read it, it gets transferred to a list and deleted from email.  I have it trapped now!
  • “When do you need this by?” – Helps with not only prioritizing tasks, but also in setting expectations

Step by Step, Lists on Lists

The most successful operators we know are hyper-organized, are you?

Notes:

Missing an appointment, overlooking a prep item or even forgetting about an important request off may seem like small things but can have a major impact on your people. 

While some things may not be at the top of your list, they could be #1 for someone you know and love. 

The perception of a missed obligation can be interpreted a number of ways, but it is almost always laden with disappointment in some form.  This is quite the contrary emotion we hope to inspire as hospitality professionals.  What’s more is that this disappointment comes back to you now because you would never hope to let this person down.  So, now you are both feeling lousy and you have no results to speak of.

You have to have your system.  You’re too busy not to, and just jotting things down on random pieces of scrap paper does not suffice here.  You have to take it to the next level. 

Certain technologies like Outlook, OneNote and a host of software can help with this…Hell, even the “notes” section in your phone will suffice.  At the end of the day, though, nothing beats good, old fashioned pen and paper.  There is just something about actually writing things down that etches them into the annals of your brain. 

Lists I LOVE in the business:

  • Prep Lists
  • Order Guides
  • Line Walk Through Lists
  • Deep Cleaning Schedules

Pro Tips: 

  • I always say, “email me” – if it is important to them, they will drop me a line.  When I read it, it gets transferred to a list and deleted from email.  I have it trapped now!
  • “When do you need this by?” – Helps with not only prioritizing tasks, but also in setting expectations
https://youtu.be/1f7U27h9nkE


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