Make Waiting for a Table Nice
- On busy nights, keeping people waiting is hugely advantageous to your flow
- Slow the pitch down and your team hits home runs easier
- It’s a marathon; best pace wins
- They have no expectation of food and service until they sit at a table
- Once sat, the frustration clock begins
- Is your host staff savvy enough to make this happen?
- Who is at your front door?
- Stop putting the most inexperienced people in charge of the flow of the entire restaurant
- A manager NEEDS to be there during peak times
- Is your host staff prepared to tactfully defend the fortress?
- Do you have a nice place for them to hang out?
- Bars are busy on peak nights
- Families don’t love bars
- Can you create a space to make them feel comfortable?
- Can you make them comfortable?
- Couches, lounges
- It’s getting cold
- Free bubbles and/or snacks
- Ancillary business next door?
- Activities
- Games
- Photo ops
- Treat them like customers
- So often we avoid them for manifested anger
- Check in, give updates, converse with them….
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